Services

Our clinical and biomedical engineering program extends beyond run of the mill service checks, repairs, and general maintenance — We help you manage all facets of the technology that allows you to do your job. These are some, but not all, of the services we can offer you: Contract negotiation, helping you optimize the ways you use your equipment, staff training on proper use of equipment, and more. We can help you reduce your costs by assembling an efficient and comprehensive plan for equipment acquisition, liquidation of old or obsolete instruments, and the regular service and maintenance of all your equipment.

Preventive Maintenance

We believe that regular, preventative maintenance of biomedical equipment is fundamental in extending the life of your equipment and avoiding larger, more expensive repairs.

Regularly scheduled preventative maintenance helps to keep repair costs low and predictable, but a good preventative maintenance program also decreases downtime necessary for more significant repairs, improves system reliability, and delays the necessity of equipment replacement.


· Patient-ready medical equipment that's tested, inspected, and performing at the highest level possible
· Routine equipment maintenance that helps prolong the life of your equipment
· Documentation that complies with all regulatory reporting requirements
· Service call response within 24 hours
· Our preventative maintenance (PM) & electrical safety inspections (ESI) meet all OEM guidelines, AAMI standards as well as requirements of CAP, JCAHO and OSHA.


Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Patient Monitors

Avoid unnecessary OEM waits. We repair all patient monitors containing the following options:
· Anesthesia Gases
· CO2
· SPO2
· ECG
· Temp
· IBP
· NIBP

Our experienced technicians can repair any problem that you might face, going down to the circuit level to find and mitigate the malfunction.

With NMS, you never have to leave your office. Mail us your patient monitor or have one of our sales representatives pick up your equipment. We'll repair it at our shop and deliver it back to you within five business days of quote approval.

We perform repairs on all brands including:
· Datex-Ohmed
· Mindray
· Datascope
· Philips
· Space Lab

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Electro Surgical Units

We offer repair and maintenance on all makes and models of VALLEY LAB, ARTHREX, ERBE units.

Our ESU repairs are carried out to the highest standard in biomedical inspection. We provide a complete preventive maintenance check, calibration, and rigorously test the unit before giving it the all-clear to return to your office and help you serve your patients.

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Suction Pumps

We’ve found that the most common problem that medical facilities like yours face with suction pumps is the a breakdown of the main motor system. When this occurs, we can provide a complete refurbishment that increases the life of the machine and can greatly reduce the need for future repairs. Additionally, we offer repair exchange.

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Tourniquets

We ensure that the air hoses and pressure pumps of all tourniquets provide pressure that always exceeds the standards provided by the manufacturer.

We work with most of the makes and models found at medical facilities including:
· Zimmer ATS 2000
· Zimmer ATS 1500
· Zimmer ATS 1200
· Zimmer ATS 1000
· Zimmer ATS 750
· Zimmer ATS 500

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

EKG

We refurbish and repair all of the following EKG and ECG Systems:

• Fukuda Denshi
• Futuremed
• G. E. Healthcare
• Midmark
• Mortara
• Norav
• Philips
• QRS
• Quinton,
• Schiller & Welch Allyn / Tycos
• Bionet
• Brentwood / Midmark
• Burdick
• Cardiac Science
• Cardioline
• CardioTech
• Commwell medical
• Contec
• Daily Care

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Defibrillators

The Lifepak service manual states that defibrillator devices must be checked by a certified technician at least once every 12 months. Our trained biomedical engineers test each and every feature and parameter according to Physio-Control's service manual and provide you with a PDF of the full test results upon completion of the inspection. If you ever lose this documentation, we keep a spare on file for you as well.

Our engineers use the newest biomedical testing equipment on the market. Once your inspection is complete, we register your device in our system so that we are able to conveniently remind you when your defibrillator is due for another inspection. We can think about the details of these maintenance checks for you, so that you can spend more time focusing on your patients.

We work with all brands and types of Defibrillators:

· Philips/HP
· Physio Control
· Zoll
· Cardiac Science
· CodeMaster XL
· First Save
· Heart
· Lifepak 6
· Lifepak 7
· Lifepak 8
· Lifepak 9
· Lifepak 10
· Lifepak 12
· Lifepak 20 & 20E

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Our instrument repair truck is a self-contained, mobile workshop, capable of handling any manner of maintenance and repairs wherever you might need.

We take pride in providing the widest range of repair capabilities in the industry, so that you can get the most out of what is usually your largest investment: your equipment.

We offer more onsite service options than other company, and we are so confident in our service that we are offering a first time trial at 50 percent off. After you experience the quality and efficiency of our mobile repair service, anything else will feel inferior.

Surgical Instruments Repair and Sharpening

When we work with surgical instruments, our goal is for a surgeon to pick the instrument up with the belief that it’s a brand new piece of equipment. Every instrument we receive is inspected for rust, cracks, and sharpness, and then is repaired accordingly.

With our service and repair capabilities, you will never have to prematurely discard a viable piece of equipment again.

Needle Holder Insert Replacement

Our technicians carry out a comprehensive 12-step repair process, which guarantees that the tungsten carbide inserts are properly affixed. These inserts are then micro-inspected through our four-way quality control process. Additionally, we provide gold plating and complete refurbishing for all inserts. With our factory-quality repairs, physicians can be confident that their instruments will perform reliably. This is one of the many reasons why more hospitals and medical facilities turn to NMS for instrument repair than anywhere else.

• More TC insert patterns
• Date-coded repairs
• Gold plating
• On-location service in most areas

Sterilization Container Repair

Damaged sterilization containers are frequently discarded when convenient repair alternatives aren’t available. With New Med Solutions’ same-day onsite repairs, however, this need no longer occur. Our mobile repair labs stock enough replacement parts to repair even the most severely damaged containers, and our technicians perform free preventive maintenance inspections to help avoid future problems.

On-location repair services include:
• Gasket Replacement
• Latch Replacement/Repair
• Adjustment and Replacement
• Handle Replacement
• Handle Color Coding
• Inner Tray Repair
• Baffle Tray Repair
• Pin Replacement
• Hex & Stud Nut Replacement
• Burr and Dent Removal
• E-Clip Replacement
• Container Labeling

Weekend Express Tray & Set Refurbishing

We know that it can be difficult to find the time for refurbishments during the week because the OR is too busy, so NMS offers a weekend service to allow for complete repair and cleaning of your instruments.

Our technicians can bring one of our several mobile service labs right to your door to handle tray and set refurbishing jobs, so when your surgeons scrub in on Monday morning, they’ll ask if you if new instruments arrived over the weekend.

Call today to schedule your weekend refurbishment with one of our customer service representatives.

• Trays and sets completely refurbished at your facility
• Substantially lower prices than the OEMs
• Eliminate shipping cost and inconvenience

Stainless Steel Surgical Instruments

When we work with surgical instruments, our goal is for a surgeon to pick the instrument up with the belief that it’s a brand new piece of equipment. Every instrument we receive is inspected for rust, cracks, and sharpness, and then is repaired accordingly.

Sterilization Container Repair

Damaged sterilization containers are frequently discarded when convenient repair alternatives aren’t available. With New Med Solutions’ same-day onsite repairs, however, this need no longer occur. Our mobile repair labs stock enough replacement parts to repair even the most severely damaged containers, and our technicians perform free preventive maintenance inspections to help avoid future problems.

On-location repair services include:
• Gasket Replacement
• Latch Replacement/Repair
• Adjustment and Replacement
• Handle Replacement
• Handle Color Coding
• Inner Tray Repair
• Baffle Tray Repair
• Pin Replacement
• Hex & Stud Nut Replacement
• Burr and Dent Removal
• E-Clip Replacement
• Container Labeling

Needle Holder Insert Replacement

Our technicians carry out a comprehensive 12-step repair process, which guarantees that the tungsten carbide inserts are properly affixed. These inserts are then micro-inspected through our four-way quality control process. Additionally, we provide gold plating and complete refurbishing for all inserts. With our factory-quality repairs, physicians can be confident that their instruments will perform reliably. This is one of the many reasons why more hospitals and medical facilities turn to NMS for instrument repair than anywhere else.

• More TC insert patterns
• Date-coded repairs
• Gold plating
• On-location service in most areas

Tray Set Refurbishing

We know that it can be difficult to find the time for refurbishments during the week because the OR is too busy, so NMS offers a weekend service to allow for complete repair and cleaning of your instruments.

Our technicians can bring one of our several mobile service labs right to your door to handle tray and set refurbishing jobs, so when your surgeons scrub in on Monday morning, they’ll ask if you if new instruments arrived over the weekend.

Call today to schedule your weekend refurbishment with one of our customer service representatives.

• Trays and sets completely refurbished at your facility
• Substantially lower prices than the OEMs
• Eliminate shipping cost and inconvenience

Instrument Color Coding

Color Coded Instruments
• Aids in keeping instruments organized
• Reduces processing time
• Create customizable categories that allows for easy instrument identification
• Durable and fully autoclavable


12 different colors to choose from:

• Red
• Medium Green
• Lime Green
• Medium Blue
• Light Blue
• Black
• Gray
• Brown
• Bright Yellow
• Orange
• Purple
• Mauve

Color customization is available for all new and used instruments.

If you like how your instruments are currently color-coded, we can remove and then reapply the current colors, giving them the out-of-the-box feel that we pride ourselves on.

Flexible Endoscopes

Our professionally trained technicians bring years of experience, and are capable of any type of repair on all flexible endoscopes. Under our care, all flexible scopes are calibrated and tested to exceed manufacturer specifications.

The most common repairs we carry out include:

· CCD Repairs
· Angulations Rebuilds
· Biopsy Channels
· Insertion Tubes
· Suction Channels
· Bending Rubbers
· Video Buttons
· Light Guide Bundles
· Repairs on Light Sources and processors

We can repair and refurbish any flexible endoscope to ensure you get the most value out of your equipment. We provide you with top-of-the-line loaner endoscopes while your equipment is repaired so you can still provide the highest quality of treatment to your patients while your endoscopes are being repaired.

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Regid Endoscopes

Our professionally trained technicians bring years of experience, and are capable of any type of repair on all rigid endoscopes. Under our care, all rigid scopes are calibrated and tested to exceed manufacturer specifications.


Repairs include:
· Rod Lens Replacement
· Insertion Tube Replacement
· Objective Replacement
· Eye Cup Replacement

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Video Equipment

At NMS, we realize the role that high quality video equipment plays in providing your patients with the highest quality of care. We service a wide array of surgical cameras and related equipment, providing you with an unparalleled level of quality and expertise using only the best replacement materials.

1. Cost-effective: Compared to repair prices offered by the manufacturer, we can offer you significant savings while still maintaining the highest quality craftsmanship
2. “No Hassle” Warranty: We offer a full warranty for all video equipment-related repairs. This warranty covers both parts and labor.
3. Quick turnaround: Almost all repairs are completed within 3 – 5 days upon arrival at our lab.

Some of the most common video equipment-related repairs we carry out are:
• Video Cameras
• Endocouplers
• Light Sources
• Video Processors
• Camera Control Units

Phaco Ultrasonic Handpiece Repair

Using only new replacement parts that meet or exceed OEM standards, we completely overhaul all Phaco Handpieces and Harmonic Scalpels that we receive for repair. We service Phaco Handpieces manufactured by Alcon, Bausch & Lomb, Allergan (AMO) and many others.

Our repair process includes:
· A full diagnostic of RPM/SPM is carried out and instrument torque is measured at various speeds. Readouts are compared to OEM standards and your instrument is brought into compliance.
· Temperature evaluation -- We search for higher temperature zones that indicate future bearing failure. We measure push in/pull out forces to evaluate the force required to install and remove burrs and blades.

We also repair attachments like burr guards, chucks, collets and air hoses, as well as certain types of batteries.

All of our repairs are completed within five business days and we offer a six-month parts and labor warranty.

Pneumatic and Power Equipment

At New Med Solutions, we use the finest precision parts to service a wide range of equipment. From repairing drills and saws to refurbishing batteries, we can help you prolong the working life of your expensive power equipment.

Once your equipment arrives at our repair facilities, our technicians immediately begin the evaluation process and provide you with a cost estimate within 48 hours.

To provide you with the chance to the make the best decision for your business and equipment, all cost estimates are free.

We also offer onsite maintenance, in which we carry out an assessment of your power equipment and provide you with a comprehensive review of our findings. Preventive maintenance can be the difference between minor repairs and major repairs, potentially saving you a considerable sum in the long run.

Endo/Lap General Repair

At New Med Solutions we refurbish and repair almost every model of endoscopy and laparoscopy instruments. We use the highest quality parts and the most precise repair techniques. Our expertise includes:

• Screw and spring replacement
• Electrical connector replacement
• Inner shaft replacement
• Upper/inner mechanism repair
• Pin replacement
• Jaw/blade replacement
• Realignment
• Re-soldering/re-welding
• Bent tube replacement
• Deflecting mechanism repair
• Ceramic and fiberglass beak replacement
• Rust and corrosion removal
• Laparoscopic instrument remanufacture

Your equipment is expensive, so why should you have to replace it so frequently? NMS can repair more than 96% of all minimally invasive surgical equipment denoted as “non-repairable” by other companies.
We perform a complete laparoscopy refurbishment and re-insulation of all related instruments onsite and at our state of the art repair facility. We ensure that every repair is tested to compliance with manufacturer standards. We provide:

• Re-insulation of shafts and handles
• Jaw and shaft replacement
• Rotator and flush port replacement
• Ratchet and lock repair
• 6 month warranty

At New Med Solutions, we refurbish and repair almost every model of autoclaves and sterilizers on the market.

We evaluate your sterilizer systems onsite, and our extensive network of parts suppliers and fully equipped repair facility guarantees that your equipment quickly returns to its out-of-the-box level of performance. All your systems are completely repaired to manufacturer standards

All repairs are returned within 5 business days of your approval of our initial quote. You will receive your fully repaired equipment with a detailed rundown of the work we’ve done, and all of our repairs are covered under a 6 months warranty unless otherwise specified.

Stretch your OR budget without sacrificing patient care or safety. Let New Med Solutions rebuild your poorly functioning surgical table for a third of the cost to buy new one. For a fraction of a new surgical table’s cost, have your existing table rebuilt—inside and out! Our highly specialized, and certified technicians will completely rebuild your Amsco, Midmark, Ritter, Maquet, Shampaine, Skytron or any other make or model OR table from the ground up using the most extensive and comprehensive process in the industry today.
Our Services include:
• Complete Rebuild: Each Surgical OR table is totally disassembled, disinfected and rebuilt. A complete overhaul of the hydraulic system is performed and the rebuilt table undergoes a series of tests to ensure long-term dependability.
• One-Year Warranty: We are so confident in the work we do that every rebuilt surgical table comes with our exclusive one-year warranty on all parts and labor.

We work with all brands and types of Defibrillators:

· Philips/HP
· Physio Control
· Zoll
· Cardiac Science
· CodeMaster XL
· First Save
· Heart
· Lifepak 6
· Lifepak 7
· Lifepak 8
· Lifepak 9
· Lifepak 10
· Lifepak 12
· Lifepak 20 & 20E

Each and every system is fully inspected and repaired to meet and exceed the standards of manufacturers. All repairs are completed and returned to you within five business days of the initial quote approval. All equipment will be delivered or mailed to you with all appropriate paperwork included. At NMS, all repairs are covered under a 6-month warranty, so you can rest easy knowing that your equipment is taken care of.

Our biomedical-certified team carries out a total onsite repair of all your surgical lighting. Our technicians make sure to fulfill a comprehensive checklist to guarantee that every one of your lighting options is fully operational. We guarantee a 6 months warranty on our surgical lighting repairs.

We offer the option of a complete rebuild and refurbishing of all tables or chairs in the industry. We carry all parts for all brands of exam tables and chairs, you’ll rest easy with the knowledge that your tables and chairs will return to you feeling like they did first out of the box. We offer a six-month warranty for all table and chair repair and upholstery that covers both parts and labor.

NMS re-upholsters:

•   Power exam chairs
•   Power procedure tables
•   Exam tables
•   Podiatry chairs
•   Chiropractic tables
•   Dental chairs

The cushions will be reupholstered according to their original pattern. We offer 20 different color options, so if you’re in the mood for redecorating, you’ll have that opportunity. If you’re in the LA area, we are happy to pick up your cushions and return them to you once they’re finished.

Preventive maintenance is vital in keeping keep your surgical microscopes functioning at an optimal level. Think of it as insurance – the cost for your peace of mind is much cheaper than repairing or replacing broken equipment.

We know that time is a critical resource in the medical industry, so we guarantee an immediate response to your service request. NMS brings years of experience in servicing these critical systems, providing on-site support to hospitals, surgery centers, and doctors’ offices in a timely and efficient manner.

Ophthalmic General Repair

Because the purpose that they serve is so precise, neurosurgical and ophthalmic instruments require meticulous attention to detail throughout the repair process.

NMS’ breadth of experience, care, and precision are exactly what’s necessary for such delicate work.

You don’t need to replace such expensive instruments if they’ve fallen into disrepair! Our experienced technicians can come to you and repair them to their original condition in our mobile repair unit. We will even inspect your equipment and give you a price estimate free of charge.

• On-location realignment, refurbishing, sharpening, refinishing, and parts replacement
• Re-soldering
• 6-month warranty

Phaco Ultrasonic Hand Piece Repair

Using only new replacement parts that meet or exceed OEM standards, we completely overhaul all Phaco Handpieces and Harmonic Scalpels that we receive for repair. We service Phaco Handpieces manufactured by Alcon, Bausch & Lomb, Allergan (AMO) and many others.

Our repair process includes:
· A full diagnostic of RPM/SPM is carried out and instrument torque is measured at various speeds. Readouts are compared to OEM standards and your instrument is brought into compliance.
· Temperature evaluation -- We search for higher temperature zones that indicate future bearing failure. We measure push in/pull out forces to evaluate the force required to install and remove burrs and blades.

We also repair attachments like burr guards, chucks, collets and air hoses, as well as certain types of batteries.

All of our repairs are completed within five business days and we offer a six-month parts and labor warranty.